LAN Power Systems warrants that all products shall be free of defects in material and workmanship for a period of 24 months (2 years) from the date of product purchase and will repair or replace defective products within the Warranty period. This Warranty is void if upon our examination of the product, it is determined by LAN Power Systems that the defect or malfunction occurred as a result of accident, misuse, neglect, alteration, improper installation, or unauthorized repair attempts. This Warranty is in lieu of all other Warranties, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for the particular product's purpose. There is no Warranty coverage, expressed or implied, beyond the repair or replacement of the LAN Power Systems Products.

Product Repair under Warranty

Upon determination that a product may be defective, the Customer should contact LAN Power Systems by phone at 866-674-0384 or by e-mail at support@lan-power.com or through the "Contact LAN Power for Support" button at the Support home page. If it is determined that the product is malfunctioning, a Return Material Authorization (RMA) number and return instructions will be issued by LAN Power Systems personnel.

A handling fee of $75.00 plus shipping costs may be charged for all units that are returned without the authorization of LAN Power Systems (returned without an RMA #) and found to be non-faulty. LAN Power Systems will provide general support services at no additional charge during the warranty period. All support offered is at LAN Power Systems' discretion.

The general support services provided are in the following areas:

• General inquires regarding product information, features, operational specifications, PoE compatibility, pre-installation, product ordering
  
  
• Assistance in troubleshooting and diagnostic testing for product deficiencies or incompatibilities with PoE Standard
  
  
• Post-installation product failures or operational difficulties

Warranty services do not include support for on-site installation, staging, remote diagnostic access, product moves or changes, maintenance or application support and training. Installation Guides are available for all LAN Power Systems Products online at www.lan-power.com.

Product Repair out of Warranty

LAN Power Systems will also repair units that are out of Warranty (more than 2 years old). The cost of the repair charge must be pre-paid by the Customer at a fee of 35% of the unit's current List price, call or write for an out of Warranty repair price quote. The Warranty for the repaired product is then 1 year. LAN Power Systems will support and repair or replace all currently shipping products. We may also support and repair or replace any discontinued product at our discretion. If upon inspection, the product is not repairable, a replacement unit may be offered if available. Please call us and describe your out of Warranty product situation and we will promptly assist you.

Product Return (RMA) Process

An RMA request for unit return must be made to LAN Power Systems by phone at 866-674-0384 or by fax at 866-673-9083 or by e-mail to support@lan-power.com. The Customer will be required to inform LAN Power Systems of who they are (Customer's Name, Address, phone #, and Contact Person), how they purchased the product (what Sales Channel it was purchased from and approximately when), a detailed description of the unit problem(s) and the unit Serial Number(s) information (found on the product label).

An e-mail notification providing the Customer with the RMA number, ship- to address and products approved for return to LAN Power Systems will follow within 2 business days. The RMA number provided to Customer MUST be properly marked on the shipping label of each package returned. Example: "Attn: RMA # 123".

The Customer will be responsible for all shipment charges to the LAN Power Systems Product Test and Repair location (in Northern California, USA). LAN Power Systems shall have a reasonable amount of time (generally 3-5 days) to make repairs and re-ship the unit(s) via UPS ground, freight prepaid by LAN Power Systems for all products repaired or replaced under Warranty. If the Customer wants return freight other than UPS Ground, they can provide their shipping preference and account information to LAN Power Systems who will then ship the product return per the Customer's shipping instructions.

Please call or write to LAN Power Systems Customer Support Dept. to clarify any questions regarding our product repair or replacement policy. Thanks very much for being a valued LAN Power Systems Customer.